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no service
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PostPosted: Mon Mar 08, 2010 12:46 pm 

Joined: Mon Mar 08, 2010 12:27 pm
Posts: 9
Hello,

what does the slogan "Great 24/7 support system" on your home page mean?
I bought the script 3 days ago and pay for installation service - and never heared from you.
No Installation, no answering my eMails.........nothing.

I am disappointed.


best Regards
Dirk






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Re: no service
PostPosted: Tue Mar 09, 2010 3:04 am 

Joined: Sun Feb 11, 2007 9:07 am
Posts: 655
Hello,

First of all, thank you for placing an order with us. You please re-check your mailbox. We sent you 3 emails in total:
  • "Thank you for your order at echophp.com" (from 3d13h56m)
  • "[echophp.com] Professional Installation" (from 3d13h54m)
  • and a reply to your ticket (from 1d5h33m).

Please check 'Spam' or 'Junk' folder and confirm it.

Hope this helps. Feel free to contact us if you have any questions.

Thank you.






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Re: no service
PostPosted: Tue Mar 09, 2010 3:05 am 

Joined: Sun Feb 11, 2007 9:07 am
Posts: 655
P/S: You can check your tickets list at our helpdesk http://www.echophp.com/help/. Thank you.






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Re: no service
PostPosted: Tue Mar 09, 2010 11:32 am 

Joined: Mon Mar 08, 2010 12:27 pm
Posts: 9
Hello,

YOU sent me nothing - your bot sent me automatic mails, that is not the same.

I sent you a link, that provides all Access Data for the setup - and I sent a additional mail with the password - why do you ignore this mails? Why don't you answer?

senseless discussion........ I already install the script. You should refund the installation fees.


best Regards
Dirk






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Re: no service
PostPosted: Wed Mar 10, 2010 4:07 pm 

Joined: Sun Feb 11, 2007 9:07 am
Posts: 655
No, that's not our bot, I myself sent emails via our helpdesk. I did say that the link you provide didn't work (404 Not Found), please re-read them. We just refunded the installation fee you request. Let me know if you need anything else I can help. Thank you.






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Re: no service
PostPosted: Fri Mar 12, 2010 12:34 pm 

Joined: Mon Mar 08, 2010 12:27 pm
Posts: 9
Hello,

the Link was 3 days accessible - then I removed the page for security reasons.

best Regards
Dirk






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