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no service

Posted: Mon Mar 08, 2010 12:46 pm
by theo
Hello,

what does the slogan "Great 24/7 support system" on your home page mean?
I bought the script 3 days ago and pay for installation service - and never heared from you.
No Installation, no answering my eMails.........nothing.

I am disappointed.


best Regards
Dirk

Re: no service

Posted: Tue Mar 09, 2010 3:04 am
by echophp
Hello,

First of all, thank you for placing an order with us. You please re-check your mailbox. We sent you 3 emails in total:
  • "Thank you for your order at echophp.com" (from 3d13h56m)
  • "[echophp.com] Professional Installation" (from 3d13h54m)
  • and a reply to your ticket (from 1d5h33m).
Please check 'Spam' or 'Junk' folder and confirm it.

Hope this helps. Feel free to contact us if you have any questions.

Thank you.

Re: no service

Posted: Tue Mar 09, 2010 3:05 am
by echophp
P/S: You can check your tickets list at our helpdesk http://www.echophp.com/help/. Thank you.

Re: no service

Posted: Tue Mar 09, 2010 11:32 am
by theo
Hello,

YOU sent me nothing - your bot sent me automatic mails, that is not the same.

I sent you a link, that provides all Access Data for the setup - and I sent a additional mail with the password - why do you ignore this mails? Why don't you answer?

senseless discussion........ I already install the script. You should refund the installation fees.


best Regards
Dirk

Re: no service

Posted: Wed Mar 10, 2010 4:07 pm
by echophp
No, that's not our bot, I myself sent emails via our helpdesk. I did say that the link you provide didn't work (404 Not Found), please re-read them. We just refunded the installation fee you request. Let me know if you need anything else I can help. Thank you.

Re: no service

Posted: Fri Mar 12, 2010 12:34 pm
by theo
Hello,

the Link was 3 days accessible - then I removed the page for security reasons.

best Regards
Dirk